Notification & Audible Alarms

TopView supports multiple notification methods over network, GSM modem, data modem, voice modem or telephony cards including e-mail, pager, SMS, text, audible, and voice.

Notification messages can be sent for transition into alarm, return-to-normal, upon alarm acknowledge, and escalated after the alarm event based on the current alarm and acknowledge state.

Alarm messages

• Custom alarm messages and subjects with placeholders for current tag values, time-stamps, …

Audible Alarms

• Text-to-speech and WAV file audible alarms (local and remote)

Notification

• E-mail notification: three methods of e-mail notification delivery available with optional SSL (secure) SMTP and configurable retry for SMTP failures.
  Attach files to email notification messages (reports, graphics, instructions).
  Reply-to-email alarm acknowledge (POP with optional SSL).
  HTML or text-based email message body.
• SMS notification: text messages to cellular phones using a cellular modem (GSM/CDMA) connected to a cellular network. Reply-to-SMS alarm acknowledge.
• Modem notification: TAP protocol for pagers and cell phones OR direct-to-pager numeric messages
• Voice notification: audible WAV file or text-to-speech delivery to any phone with optional keypad alarm acknowledge.
  • Support for traditional analog phone lines, internal telephone systems, and hosted solutions using VOIP.
  • If your company does not have a VOIP Phone System, we have tested some hosted VOIP Providers and also have solutions to implement VOIP with existing analog lines  to replace TAPI solutions. TAPI is no longer supported in TopView.
• SNMP Traps: send SNMP Traps for TopView alarms. Learn more…
• Custom notification and events detection through user-written plug-in modules (TopView EventHooks)
• Notification message templates: optional detailed notification message content based on delivery method and recipient in text or HTML format.
• Escalation of unacknowledged or persistent alarms
  TopView’s Escalation Templates allow the user to define additional notification behavior that can be assigned to existing alarms. Each template consists of defined steps describing the escalation condition and notification.
• Notification recipients and Active Directory option
  TopView contains a Contact Manager where notification recipients can be centrally created and managed. Contacts can be imported and linked to Active Directory users to prevent duplication of user details within TopView (e.g. email address, phone number, ….).
• General
  • Alarm, return-to-normal, and acknowledge notification messages
  • Resend persistent alarms
  • Event output: send notification, return-to-normal, and acknowledge messages to string tags (PI or OPC)
  • Launch other applications in response to alarm or return-to-normal
  • Write your own event-hook code to create custom alarm notification channels.
  • Flexible recipient scheduling for notification (email, SMs, voice, …) with ability to store and send notification once a schedule is active
  • Prioritized message delivery will send high priority alarm messages first
  • Send notification messages upon lost Server connections and errors
  • Local and remote System Notification icons in the system tray