TAPI (Voice notification and Remote dial-in)

TopView allows use of TAPI devices in v6.37 and earlier but product support for TAPI devices has ended. TopView v7.0 and later does not allow use of TAPI. Please consider using VOIP instead of TAPI.

TopView TAPI voice functions (voice notification and remote dial-in) can be accomplished with Voice Telephony boards, Voice modems, and TAPI devices.

Voice modems and TAPI devices are often more economical than telephony boards, although the selected voice modem will affect the overall functionality and voice quality; all devices are not created equal.

TAPI: Phone line device tips

• Do not install or test the modem through the Remote Desktop. Users have reported problems when installing and testing TAPI voice modems through Remote Desktop. The symptom is that the modem installs and will work for non-voice applications, but the voice drivers are not installed. If you must install it through Remote Desktop, you should connect to the console of the host computer and turn off the routing of sound to the Remote Desktop session. Contact Exele support for assistance or if you have questions.
• If available, download the latest drivers from the vendor’s website instead of using the drivers on the included CD.
• After installing the modem and with the most recent drivers, reboot the computer once.
• Make sure that the Windows Audio Service is running

Recommended Voice (TAPI) device

Way2Call Hi-Phone: Desktop Lite (other Hi-Phone models may also work)

Where to buy: Hi-Phone: www.way2call.com  Various pricing based on model ($250-$400)

Tips: See our Way2Call Hi-Phone installation steps and tips.

Virtualized USB and Serial ports

Some modems that we recommend interface to the TopView computer through USB or serial ports.

Some Virtual Machines are capable of providing virtualized USB and serial ports where the ports in the Virtual Machine are mapped to physical ports – normally physical ports of the Virtual Machine host computer.

These virtualized ports may or may not work with our recommended devices. Most of our recommended modem and voice devices were created and tested against physical USB and serial ports. Our recommendation is to not use these devices with virtualized ports and we do not support the configuration of TopView software with virtualized USB and serial ports.  If you decide to use virtual USB and serial ports with TopView you are responsible for thoroughly testing and being satisfied with the interaction of TopView and the device.