TopView Alarm Management and Alarm Notification Software

Current release: 6.27

A comprehensive alarm management and alarm notification software system from Exele for wherever data and events need to be monitored. Use TopView® with process and automation data and events, relational databases, system performance and network ping response data. Generate audible alarms, send e-mail notification, SMS/text notification, voice call-out notification, and SNMP traps. Plus, desktop and mobile apps to keep users connected to important data and events.

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Especially useful in water and waste-water, power generation and transmission, oil and gas, pharmaceutical, data centers, metals and mining, manufacturing, building management, chemical, pulp and paper, research, communication, transportation, IT, and system performance. Easy to use, easy to manage, infinitely scalable
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ALARM NOTIFICATION

TopView contains a robust notification engine supporting a wide variety of devices. This includes audible alarms, email, SMS/text, voice callout (VOIP/TAPI), pagers, and SNMP traps. If you need additional notification options, TopView allows you to write your own notification handler. Notification Messages can be fully customized to ensure that the delivered message is meaningful to each user. Many of TopView’s notification methods are bidirectional (email, SMS/text, voice callout), allowing the notification recipient to acknowledge the alarm and prevent escalation to others within the organization.

REMOTE MONITORING

TopView allows users to access monitored data, alarms, and alarm history on both desktop clients and mobile devices. For desktop users, TopView’s real-time thin client allows users to view, hear, acknowledge, and shelve alarms. Views can be configured for each user and permission to acknowledge or disable alarms can be granted. In addition, the alarm history and interactive analytics provide insight into trends of alarm behavior. The TopView Mobile Web App provides access to values, alarms, and alarm history on all popular mobile devices including Apple iOS, Android, Blackberry, and Windows Phone. Nothing complicated to install or configure, and no installation required on the mobile devices. Desktop users can also access the Mobile Web App through their desktop browser.

REPORTING AND ANALYTICS

The value of alarm history is being able to improve your process and reduce alarms. TopView stores your alarm history and makes it available for internal reports and analysis as well as 3rd party products and tools. TopView’s built-in alarm reports can be schedule and emailed or created on-the-fly. Insightful alarm analytics exposes “bad actors”, alarm flooding, and periods of unusual alarm activity.

SCALABLE

Whether you need to monitor 50 items or 500,000 items, the same TopView product can be used. Our architecture allows the TopView Engine to run as one or many multi-threaded processes in order to balance the resources of the both the TopView machine and your data servers. TopView succeeds where other products fail which is one of the reasons why some of most data intensive companies rely on TopView to help them manage their alarms.

Testimonials

  • “Implementing Topview into our control scheme has added a supervisory layer that not only helps prevent production losses but also aids in keeping us in compliance with state and local requirements.  We use TopView alarms with automated emails to notify management, purchasing and suppliers when raw materials are needed.  In addition, having process parameters monitored Read More

    RAYMOND HIESTAND

    Piramal Enterprises
    Pharmaceutical

  • “TopView has been a pivotal and robust tool that has contributed to the continued success of the Remote Monitoring Center. Installation, setup and configuration are straightforward with comprehensive embedded documentation and customer support that is second to none. This allows for fast implementation without downtime that would detract from the value of monitoring real time Read More

    JOSHUA LOFLAND

    RMC Control Systems Specialist
    Mitsubishi Power Systems Americas, Inc

  • We examined a number of options, including email notification, SMS text message notification, voice notification and pager message notification. TopView provides comprehensive features to ensure that notifications reach their intended destination, with configurable retries and alternative contact telephone numbers. All notifications and errors are logged, providing complete visibility of all actions. The flexible configuration, the Read More

    IAIN MITCHELL

    Senior Consultant, Process & Control Systems

  • “I wish I had bought this months before I did. I was attempting to configure another vendor’s software for 2 months and never could get it to do what I wanted. TopView was easy to configure, does more, and ended up costing less. ”

    MIKE WALKER

    Evergreen Packaging, Inc.

  • “TopView has added tremendous benefit to our Pawnee power plant by automatically contacting the appropriate personnel for operational alarms, approaching potential problems, and required tasks based on conditions. Besides being easy to install and configure, TopView has improved Pawnee’s availability by warning of events before they get beyond help. This is especially valuable with environmental Read More

    DAVE MCMULLAN

    Xcel Energy

  • “We evaluated the available alternatives and found that for process notification and alarm management, “TopView” works best out of the box. Configuration and setup is intuitive and product support is very good. A variety of receiving devices and output formats are available and well integrated. The product is actively being developed to keep pace with Read More

    JOHN BARANOWSKY

    MWRA (Massachusetts Water Resources Authority)

  • “TopView has paid for itself many times over in our fermentation pilot plant by increasing efficiency and decreasing lost batches. The interface is intuitive and easy to use. Customer support is outstanding. We have even seen some of our suggestions incorporated in updated versions of the software.”

    STEPHEN HIU

    President
    Igene Biotechnology, Inc.

  • As a crucial part of Flakeboard’s Award winning Energy management System, TopView provides constant monitoring of the networked equipment that feeds data into our system. Device and communication failure reports are automatically generated and mailed to key contacts to address the problem to avoid large loss of data.

    PAT BURKE

    Electrical Systems Coordinator
    Flakeboard

  • “I realized I needed a way to automatically get notified when something stopped working or was in alarm, so I could begin responding or even correct the problem before it impacted plant operations (or was noticed by plant management). I was told about Exele and the TopView software and with just a couple of quick Read More

    DOUG NETTING

    Engineer, NRG Energy

  • “I’ve looked at several OPC alarm systems including the one from our SCADA OEM. The functionality of TopView fulfills all my needs and then some. You guys did a great job!”

    BEN GIVENS, AEP

    Trent Wind Farm

  • TopView has added tremendous benefit to City of Calgary Water Services by sending Sanitary Lift Stations, Storm Water Lift Stations, and Retention Ponds alarms to Field Services Asset Operations group. TopView has been providing reliable alarm monitoring and notification for the last four years daily on 24 hours. Easy and flexible to configure, scalable, redundancy, Read More

    VAN TRAN

    Control Systems Services Coordinator
    City of Calgary Water Services